Table Of Contents
- What Is a Consumer Service?
- What Is the Importance of Having Consumer Services?
- 15 Companies Which Are in the Consumer Services Field
- 1. Amazon
- 2. Air Bnb
- 3. Costco
- 4. Apple Inc.
- 5. Tangerine Bank
- 6. HelloFresh
- 7. Pfizer
- 8. Mindbody
- 9. Air Canada
- 10. Chegg
- 11. AAA
- 12. Comcast
- 13. Home Depot
- 14. The TJX Companies
- 15. The Walt Disney Company
- What Are the Highest Paying Jobs in the Consumer Service Field?
- Frequently Asked Questions!! (FAQs)
- Wrapping It Up
What Companies Are in the Consumer Services Field? – Top 15 Services
Last Updated on: December 19th, 2024
What companies are in the consumer services field? All we know is consumer services are a versatile and large field. Apart from its diverse industrial nature, this field also offers many industry-best-paying jobs. However, for the job ventures and the best-paying jobs, the top companies’ names will screen your job search. In general, retail stores, housekeeping, and hotels are common companies in this industry.
Let’s first look at what a consumer service is.
What Is a Consumer Service?
The overview of consumer service is a great support that every business can offer their customers. Both before and after buying the products or services, you will get help from the company.
These services are addressed as consumer services. Moreover, every type of company that offers goods and services to their customers has a consumer service department.
Let’s move on to the next part of the article and learn what companies are in the consumer services field, as well as more examples of consumer services.
Key Characteristics of Consumer Services
The following are the key characteristics of consumer services that you must know about:
1. You cannot physically touch or see the product/service before you make the purchase. Hence, it is difficult to determine the quality beforehand.
2. The production and consumption occur simultaneously. This means that the process involves consumers in the service delivery process.
3. On the other hand, a consumer service’s quality fluctuates depending on the service provider. Moreover, it depends on the situation and staff.
4. If the consumer does not use the service immediately, it cannot be stored back and is generally lost.
5. Throughout the service delivery, consumer services prioritize the needs and demands of customers.
6. Here, the focus is to understand and relate to the perspectives and emotions of customers.
Major Sectors Operating Within Consumer Services
Here are the major sectors that operate within consumer services:
1. Retail Services
These are the companies that sell goods directly to consumers. Some examples include Amazon, Walmart, or any other supermarket. Both online and physical stores are part of this group. However, with the rise of eCommerce, physical stores are getting hit.
2. Travel and Tourism Services
Basically, these companies provide travel, lodging, transportation, and leisure activities to consumers. Some major brands include Airbnb, Expedia, Delta Airlines, etc.
3. Hospitality Services
Generally, these businesses provide accommodations, food, beverages, and more. Some notable brands include McDonald’s, KFC, Starbucks, Hilton Hotels, etc.
4. Financial Services
These companies offer banking, insurance, and investment services to consumers. Here, some major companies include finance giants like JPMorgan Chase, Wells Fargo, etc.
5. Healthcare Services
Generally, major healthcare service providers offer medical care and health-related services. Some major companies in this area include UnitedHealth Group, Mayo Clinic, CVS Health, etc.
6. Education Services
These are companies that offer both offline and online education services. For example, some companies in this sector include Coursera, edX, Khan Academy, etc.
7. Entertainment and Media Services
As the name suggests, these companies offer entertainment through media, streaming, and live events. Some companies in this field include Disney, Netflix, Warner Bros., etc.
8. Telecommunications Services
These companies provide internet, telecom, phone, and cable services to customers. Here, some major companies include Comcast, AT&T, Verizon, etc.
What Is the Importance of Having Consumer Services?
Consumer services are important since they create a direct connection between customers and businesses. These services help in retaining more customers and extracting more value from them for the business.
Most consumer services offer consumers entertainment and travel experiences. There are many businesses in a variety of industries that offer consumer services. In general, these services include the services that businesses offer to benefit customers. It can be anything from entertainment, necessities, legal advice, etc.
These services get most of their value from intangible elements, which the customers cannot touch. This can be an experience, a process, or an outcome. Apart from that, it also consists of tangible elements as well.
Some of the most common examples of consumer services include:
- Entertainment
- Healthcare, Education
- Food and beverage services
- Transportation
- Travel, and many more
You can see that the primary goal of consumer services is to fulfill the needs and demands of customers. This shows that the company and its employees offer services that another individual performs. This is because the service is outside the scope of expertise of the former. Hence, many consumer services take direct or indirect remuneration from clients in exchange of labor or advice.
15 Companies Which Are in the Consumer Services Field
Before searching for the best-paying jobs in the consumer service field, you have to know what the best companies are in the field. You already know all about the companies, and your search will be much more streamlined.
In general, all sectors have consumer services. These include hospitality, transportation and technology, banking, and entertainment fields.
So, what companies are in the consumer services field? Here are the names of a few consumer service companies.
1. Amazon
Headquarters: Seattle, Washington, United States
Employee Strength: 1,608,000 numbers full-time employees
Amazon is a multinational technology corporation that has diversified cloud computing, AI, and e-commerce services. Additionally, by seeing their outstanding business journey, you can easily understand how good their customer service jobs are. Also, the Amazon business model has millions of consumers worldwide.
Amazon’s consumer services offer different active consumer services. Prime memberships are another attractive option on this list. Any of the members can see the movies and the service form there with the one-month trial membership.
2. Air Bnb
Headquarters: California, San Francisco
Employee Strength: 6,132 numbers of employees
Businesses like Airbnb are among the best global consumer service sectors. Many homeowners can offer their consumers the option to rent rooms in their homes for tourists, travelers, and individuals through their services.
Think about the answer to the questions about which companies are in the consumer services field. Add this company name to your job searching bucket.
When Airbnb first started its business, many legal battles took place with the hotels. Despite these issues, AirBnb is continuing its journey and flourishing. Now, they have a functioning enterprise and numerous customer service positions. And they become the finest billion-dollar business.
3. Costco
Headquarters: Issaquah in Washington
Employee Strength: 288,000 numbers of employees
Costco is the biggest global retail company. Costo offers various types of services, including drugs and other optional services, as well as photo printing. The company is offering the goods within a very small budget. In the whole United States, 800 warehouses are present.
They provide services to customers throughout the whole world. So, they require a large number of employees to provide consumer support.
4. Apple Inc.
Headquarters: California Cupertino
Employee Strength: 154,000 numbers of employees
Apple Inc. is a pioneer consumer service provider that provides services for products and other consumers, such as Apple mobile phones and desktops.
Along with the products supplied, Apple also offers various other types of services. Consumers face various advantages and challenges when they use Apple devices.
They have a large number of employees to support their consumers. Because of the supportive environment, many job searchers like to pursue their careers in this field. If you are searching for a career opportunity in this field, then this company is going to be a good start.
Many job searchers ask about what companies are in the consumer services field. The answer is here: Apple Inc. also has a consumer service department, which is pretty high-paying.
5. Tangerine Bank
Headquarters: Canada Toronto
Employee Strength: 5,000 numbers of employees
The Tangerine Bank is formally known as an ING Direct of Canada. This company was established in 1997.
Tangerine provides all sorts of chequing accounts and savings accounts to their consumers, along with mutual funds and mortgages. The bank’s headquarters is in Toronto, Ontario. But most of their operations are running online.
They do not have any types of Physical branches. But they have employees from various fields.
Their operations are entirely running on the basis of digital innovations, sales, and client support, along with data analysis. The company provides various types of facilities to its employees for smooth operations.
6. HelloFresh
Headquarters: In Berlin Germany
Employee Strength: 5,000 numbers of employees
Is there any food service providing company on the list of companies in the consumer services field? Of course, here comes the answer.
Hello, Fresh Delivers has meal kits for consumers in the U.S., Australia, Denmark, and Canada. Hello, Fresh’s mission is to provide the members with fresh ingredients along with the meal plan and make your cooking time more entertaining.
It has worldwide employees through supply chain management, engineering communications, and production.
Along with the other communications, the productions, and professions are a great opportunity for the people who actually love to cook and want to enjoy the flavors of different kinds of meals.
7. Pfizer
Headquarters: The United States, New York
Employee Strength: 10,000 numbers of employees
Pfizer is a pharmaceutical and biotechnology business that provides consumer services and collaborations with healthcare providers and government agencies.
Are you interested in pharmaceuticals? Do you want to know what companies are in the consumer services field? Then, this is just the right spot to know your answer.
Pfizer’s main products are developing healthcare options and delivering healthcare options for the individual consumer.
The Employees of Pfizer around the country are channeling multiple remote positions. They are providing many accessible healthcare alternatives. The motto of this organization is to provide cutting-edge medicines, prevent illnesses, and control disease spread.
8. Mindbody
Headquarters: California
Employee Strength: 5,000 numbers of employees
The Mind Body is a firm that provides health-related consultations, beauty, and wellness services to its consumers. In the United States, they have more than 13+ physical locations. They have partnered with more than 25,000 numbers of businesses.
Mindbody consumers can access mobile applications, which allow members to book appointments and take online classes.
The professionals are seeking employment in health and wellness. They are offering huge facilities to their employees, including 20 numbers of vacations and other onsite wellness classes. You can explore Mindbody to find better alternatives for your job search.
9. Air Canada
Headquarters: Montreal from Canada
Employee Strength: 10,000 numbers of employees
Trans Canada Air Lines was founded as the country’s first cross-country air service in 1937. Air Canada is the most significant airline in Canada in terms of fleet sizes and passenger numbers.
The headquarters of Air Canada is in Montreal. Air Canada operates many people, including air fleet pilots, flight attendants, ramp workers, and customer support executives.
They have huge vacancies for new employees. So, if you are searching for jobs in this field, Air Canada is going to be on your top priority list. Many job seekers are asking what companies in the consumer services field are high-paying. This is the answer.
10. Chegg
Headquarters: Santa Clara from California
Employee Strength: 1,000 numbers of employees
Chegg connects colleges and other high-demand schools so students can excel in their academic careers. This company provides textbooks in a rental agreement.
Along with the rental assistance, they also offer homework assistance to organizations by scheduling the services.
Students are searching for the right colleges and programs by learning from the Chegg scholarship programs.
They require huge support facilities for their customer care support.
They have multiple vacancies. If you want to pursue a headache-free job, then this job is going to be a suitable choice for you.
11. AAA
Headquarters: Heathrow, Florida
Employee Strength: 45000 employees
AAA was founded in 1902. Ever since they were founded, the company has offered vehicle safety, driver’s education, safer roads, and traveler’s rights-related services. This automobile club has been around for more than 120 years, and they have more than 61 million strong members. They have 32 motor clubs and more than 1000 branches across different parts of the U.S.
12. Comcast
Headquarters: Philadelphia, Pennsylvania
Employee Strength: 10000+
Comcast is a single-system cable operator that started its business in 1963. Now they are a global technology and media company that includes NBCUniversal, Comcast Cable, and Sky.
The company also provides Xfinity for T.V., mobile, entertainment, & home management services. NBCUniversal is responsible for marketing entertainment, information, and news internationally.
13. Home Depot
Headquarters: Atlanta, Georgia
Employee Strength: 490,600 +
Another American home improvement retailer company, Home Depot, is also one of the companies in the consumer services industry. Initially, they had started with only two stores in Atlanta, Georgia, in 1979. Now, it has grown into a huge eCommerce marketplace with more than 1 million products.
They also have job openings for cyber security, and many of these jobs are remote jobs.
14. The TJX Companies
Headquarters: Framingham, Massachusetts
Employee Strength: 340,000 +
TJX is one of the leading platforms for the fashion and apparel industry. They have expanded themselves in nine countries, with stores that are 4,700 plus, on three continents in the world. They also have five eCommerce Platforms under TJX – Marshalls, HomeGoods, Marmaxx, Sierra, and T.J. Maxx
15. The Walt Disney Company
Headquarters: Burbank, California
Employee Strength: 223,000+
What companies are in the consumer service sector, you asked? A name worth mentioning is The Walt Disney Company. The company comprises disney parks, merchandise, products, streaming platforms, and more. They are one of the leading names in the hospitality sector of consumer services.
What Are the Highest Paying Jobs in the Consumer Service Field?
Now you know what companies are in the consumer services field. However, you also have to evaluate which job types are going to be the most popular. You will get many job options in other consumer services hence, most of them are high-paying and have good growth potential.
Here are the names of the few highest-paying jobs in the consumer service industries, along with their offered salary.
| No | The Highest Paying Jobs Title | Salary Structures |
| 1 | Chief Financial Advisory Officer | Salary lies under $317,671 and $533,915 |
| 2 | Insurance Agents | Salaries can be $65872 of more than this. |
| 3 | Hedge Fund Manager | Salaries can be $145437 of more than this. |
| 4 | Technical Support Executive | Salaries lie between $89,469 and $90,000. |
| 5 | Customer Support Executive | Salary is $46,170 in the United States |
| 6 | Financial Software Developer | Salary is $117,665 in a year. |
| 7 | Compliance Officer | Salary is $59000 in a year. |
| 8 | Private Equity Associate | Salary is $89667 per year. |
| 9 | Personal Finance Advisor | Salary lies between $60,259 and $84,818 |
| 10 | Sales Representative | Salary is $63186 per year |
Most of the big companies like Apple and Amazon have independent contractors who also employ consumer services. All of these options from the consumer sectors offer huge salaries. And along with the good salary structures, you will also get promising career opportunities.
Frequently Asked Questions!! (FAQs)
Ans. There are numerous types of businesses that are considered in consumer services. Hotels, personal insurance, recreation, catering, and health care departments are examples of consumer services.
Ans. Customers are purchasing the goods. On the other hand, consumers are the end users of any of the goods and services. Consumers are unable to sell any of the items, but customers are all available to sell the purchased items to others.
Wrapping It Up
I think you are getting all the answers to the questions about what companies are in the consumer services field and what the highest-paying jobs are in this sector. There are many outstanding companies that are working for customer care services. To enter this field, you have to be confident and have a good urge to work in this field. First, get a compatible qualification, then start your career in this field. Do you think we are missing out on any of the points? You can share your opinion through the comment sections.
Read More:
