Unveiling Carter's Return Policy

Unveiling Carter’s Return Policy: How To Make The Most Of Your Returns?

E-Commerce 5 Mins Read July 5, 2023 Posted by Soumava Goswami

Last Updated on: September 23rd, 2024

Carter’s is a popular store for children’s apparel since it provides a variety of options that parents need for their children. However, it can sometimes happen that you are not fully satisfied with the apparel that you bought for your child from Carter’s. In that case, Carter’s Return Policy allows you to return any Carter’s apparel to Carter’s stores and outlets.

In this article, you will learn some essential details about Carters exchange policy and the return policies of Carter’s. Furthermore, we will also discuss the various methods of returning products, as per the policy of Carters Returns. Finally, we will provide you with the hours of operation of Carter’s stores so that you can determine when to return your products. Hence, to learn more, read on through to the end of the article.

Carters Return – A General Overview

If you are not happy with a particular piece of apparel that you bought at Carter’s, then the company allows you to return the item, and you will get a full refund or a replacement. It does not matter from which Carter’s store did you buy from, as you can return it to the one at your convenience.

According to the official website of Carter’s,

Any item purchased at a Company-owned Carter’s retail or outlet store, along with eligible Carter’s and Skip Hop items purchased online, may be returned or exchanged at any Company-owned Carter’s retail or outlet store in the U.S. Make sure to take your original sales receipt, gift receipt or packing slip, and the credit card used for your original purchase.”

However, you can return an item only within 90 days of the date of purchase. Hence, obviously, you will need to show the receipt which you got from Carter’s after you purchased the item.

At your convenience, you can return or exchange any Carter’s merchandise, whether you bought it online or in-store, at any Carter’s retail store near you. If you have the original sales receipt, packing slip, or even the gift receipt, you can return any new or worn-out item within the first 90 days of purchase.

On a side note, if you want to learn about Target stores’ return without-receipt policies, click on the given link.

What Are The Recognized Return Methods At Carter’s?

What Are The Recognized Return Methods At Carter's_

You can return an item at Carter’s in one of the three major ways:

1. Returning Over The Phone

If you have made a purchase of Carter’s product online, then only you will be able to return the item over the phone. You just need to call Carter’s customer support at 877-333-0117. However, if you have received a faulty item, once you have bought it online, then you need to call 888-782-9548. Here, the customer support executive will start the return process for you with a mail.

Once you return the product to the shipping address, you will get the refund over your account.

2. Return Through Carter’s Website

There is a very useful online return tool available at Carter’s official website. To confirm the return, just follow the prompts that you get on the website. Once you fill out the form, the reason for the return, and other details, you have to ship the product to the company’s address. After your refund is processed, you will get the refund in the same payment gateway from which you made the payment while purchasing.

3. In-Store Return

Here, you will just need to go to any Carter’s store near you and return the product. But you will need to show the bill before the return process starts. Once you return the product, you will get a refund or a new item in no time, as per your requests. To learn store timings, check the next section.

Do you want to learn about Old Navy’s return policy and return without a receipt? Check out the given link.

Carter’s Opening Hours

Carter's Opening Hours

The following are the weekly opening hours of Carter’s outlets near you:

Day of the WeekCarter’s Opening and Closing Hours
Monday9:00 am – 8:00 pm
Tuesday9:00 am – 8:00 pm
Wednesday9:00 am – 8:00 pm
Thursday9:00 am – 8:00 pm
Friday9:00 am – 8:00 pm
Saturday9:00 am – 8:00 pm
Sunday12:00 pm – 6:00 pm

Here, you need to understand that Carter’s store timings are subject to change. The opening and closing hours of the store might change due to unavoidable circumstances like the weather, political factors, location, holidays, events, etc. Hence, you must always check on the website’s store locator or on your Google map before you visit Carter’s store near you.

Is Carter’s Open Today? – Trader Joe’s Holiday Hours

The following are the days (public holidays) on which Carter’s outlets remain open:

Date of The YearCarter’s HolidayCarter’s Hours of Operation
1st JanuaryNew Year’s DayRegular Hours (9:00 am – 8:00 pm) – Might change based on location
16th JanuaryMartin Luther King DayRegular Hours (9:00 am – 8:00 pm)
20th FebruaryPresident’s DayRegular Hours (9:00 am – 8:00 pm)
7th AprilGood FridayReduced Operating Hours
9th AprilEaster SundayRegular Hours (9:00 am – 8:00 pm)
29th MayMemorial DayRegular Hours (9:00 am – 8:00 pm)
4th JulyIndependence DayRegular Hours (9:00 am – 8:00 pm)
4th SeptemberLabor DayRegular Hours (9:00 am – 8:00 pm)
9th OctoberColumbus DayRegular Hours (9:00 am – 8:00 pm)
11th NovemberVeteran’s DayRegular Hours (9:00 am – 8:00 pm)
22nd NovemberDay before ThanksgivingReduced Operating Hours
23rd NovemberThanksgiving DayClosed
24th NovemberBlack FridayReduced Operating Hours
24th DecemberChristmas EveningReduced Operating Hours
25th DecemberChristmas DayClosed
26th DecemberDay after ChristmasRegular Hours (9:00 am – 8:00 pm)
31st DecemberNew Year’s EveRegular Hours (9:00 am – 8:00 pm)

One thing that you must note here is that these timings are not permanent for every Carter’s store. The opening and closing hours of some Carter’s stores might change in holidays based on location, the demand of the locals, events, festivals in the area, and many more factors.

Wrapping Up

Hope this article was helpful for you in getting a better idea of Carter’s return policy and how you can make a return at your nearest Carter’s store. As you can see, you can return any product that you bought within 90 days of its purchase. Do you have any more information about Carter’s return policy? Then consider sharing with us in the comments section below.

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Inspired by The Social Network, Soumava loves to find ways to make small businesses successful – he spends most of his time analyzing case studies of successful small businesses. With 5+ years of experience in flourishing with a small MarTech company, he knows countless tricks that work in favor of small businesses. His keen interest in finance is what fuels his passion for giving the best advice for small business operations. He loves to invest his time familiarizing himself with the latest business trends and brainstorming ways to apply them. From handling customer feedback to making the right business decisions, you’ll find all the answers with him!

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